Privacy Policy

Last updated: 1 January 2024. This Privacy Policy explains how Avenclaro Limited ("Avenclaro", "we", "us") collects, uses and protects personal data when you use the avenclaro.com website or the Avenclaro platform.

1. Who We Are

Avenclaro Limited is the data controller for personal data processed through this website and platform. Our registered office is at 47 Merrion Square, Dublin 2, D02 CF52, Ireland. You can contact us at [email protected] or by phone on +353 1 447 8920.

2. What Data We Collect

We may collect the following categories of personal data:

  • Contact information you provide when submitting an access request or contacting support, including your name and email address.
  • Usage data collected automatically when you visit our website, such as IP address, browser type, pages visited and time of visit.
  • Communications you send to our support team, including the content of messages submitted through the contact form.

3. How We Use Your Data

We use collected data to:

  • Review and process access requests for the Avenclaro platform.
  • Respond to queries submitted through the contact form or by email or phone.
  • Provide and improve the Avenclaro platform and its features.
  • Comply with applicable legal and regulatory obligations.

4. Legal Basis for Processing

We process personal data on the following legal bases under applicable data protection law:

  • Contractual necessity: to process access requests and manage platform access.
  • Legitimate interests: to operate and improve the platform and respond to support queries.
  • Legal obligation: where processing is required to comply with applicable law.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact form submissions and support communications are retained for a period of up to 24 months from the date of receipt, unless a longer period is required.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, erase or restrict the processing of your personal data, or to object to processing. To exercise these rights, contact us at [email protected]. We will respond to all verified requests within the timeframes required by applicable law.

7. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. Access to personal data is restricted to authorised personnel only.

8. Third Parties

We do not sell your personal data. We may share data with service providers who assist us in operating the platform or website, subject to appropriate data processing agreements. We do not transfer personal data to third countries without appropriate safeguards.

9. Cookies

This website may use cookies and similar technologies for operational purposes and to understand how visitors use the site. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact Avenclaro Limited at:

Email: [email protected]
Phone: +353 1 447 8920
Address: 47 Merrion Square, Dublin 2, D02 CF52, Ireland